Refund policy

RETURNS & REFUNDS POLICY

Novaryn Labs LLC  
30 N Gould St, Ste R  
Sheridan, WY 82801  
United States

Email: support@drmelaxinco.co

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at support@drmelaxinco.co.

If your return request is accepted, we will provide you with:
- Return instructions
- The appropriate return address
- A return shipping label if applicable

Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item

We will evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods and beauty products
- Hazardous materials
- Flammable liquids or gases

We also do not accept returns on:
- Sale items
- Gift cards

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to receive a different item is to:
1. Return the item you currently have
2. Place a new order once the return is accepted

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:
- The item must be unworn or unused
- Tags must still be attached
- The item must be in its original packaging
- Proof of purchase is required

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note:
- Your bank or credit card provider may require additional processing time
- Processing times may vary depending on your financial institution

If more than 15 business days have passed since your refund was approved, please contact us at support@drmelaxinco.co.